Case 05 · Eastman · via Slalom
Fluid Genius.
A digital product for Eastman’s heat transfer fluid customers, and the second zero-to-one product from the same transformation program. It has won 13 awards.
- Role
- Led delivery approach
- Program
- Eastman Digital Product Transformation
- Awards
- 13, including CIO 100
- Latest
- 2025 IRI Award for Digital Innovation
Problem
Heat transfer fluid keeps chemical plants running, and it degrades. Operators pulled samples and then waited through slow back-and-forth with the lab to interpret the results. Miss the warning signs and you risk damaging very expensive equipment, unplanned shutdowns, or a serious safety incident.
My role
Led the delivery approach at Slalom as part of Eastman’s Digital Product Transformation.
What I did
Think 23andMe for heat transfer fluid. You send a sample to the lab and get back a clear report with recommendations, plus a single “fluid life” score that shows how healthy the fluid is and whether you’re heading toward equipment damage or a safety risk. Machine-learning output, turned into a number an operator can act on.
Outcome
- 2025 IRI Award for Digital Innovation
- 2024 Plant Engineering Product of the Year, Silver · BIG Sales & Marketing Technology Award
- 2023 Process Heating & Cooling Innovation Award · BIG Artificial Intelligence Excellence Award
- 2022 CIO 100, Enterprise Excellence · German Innovation Award, Excellence in B2B · ICIS Innovation Award, Best Digital Innovation · EIC Innovation and Company of the Year, North & Central America
- 2021 Plant Engineering Product of the Year, Bronze · Vaaler Award · Process Worldwide Top 8 Emerging Technologies
- Full list at fluidgenius.net ↗
The product
What I’d do next
V2 is a service, not just a report: “fluid consulting as a service,” an upsell that puts Eastman’s scientists directly in customers’ corner.